Can I switch from AiSensy or Interakt to a hotel platform later?

Yes. Your WhatsApp number can usually be moved to a new provider, though templates may need to be resubmitted. Plan the move for a quiet day.

Is Interakt or AiSensy cheaper?

Their entry plans are close: AiSensy Basic is ₹1,500 a month and Interakt Growth ₹2,799 a month in 2026. Total cost depends on message volume and any markup on Meta rates.

Do hotel platforms replace my BSP?

Most hotel platforms work through a Meta business solution provider in the background, so you deal with one vendor instead of two.

Interakt, AiSensy or Wati vs a Hotel-Specific WhatsApp Platform

Key takeaways

Interakt, AiSensy and Wati are official WhatsApp providers built mainly for e-commerce and marketing, from about ₹1,500 a month.
They are excellent for broadcasts and simple flows; hotel workflows like room-based routing and SLA timers have to be built and maintained by you.
A hotel-specific platform costs more per month but comes with check-in triggers, staff routing and hotel reports ready to use.

What Interakt, AiSensy and Wati are

All three are Business Solution Providers: companies authorised by Meta to give businesses access to the WhatsApp Business Platform, with a dashboard on top. They are popular in India because entry plans are affordable and setup is quick.

Generic WhatsApp tools, India pricing, 2026
Tool	Entry plan (India)	Known for
AiSensy^[1]	Basic ₹1,500/month; Pro ₹3,200	Broadcasts, click-to-WhatsApp ads, free plan available
Interakt^[2]	Growth ₹2,799/month; Advanced ₹3,799	Shopify and D2C commerce, unlimited agents
Wati^[3]	Growth from ₹2,199/month (annual)	Shared team inbox and chatbots, seat-based pricing

What a hotel needs beyond a WhatsApp inbox

Start a guest's journey automatically at check-in and stop it at check-out.
Know the guest's room number, so "towels please" becomes a housekeeping task for room 304.
Send each request to the right department, with a timer and escalation.
Give staff a simple app, not a shared marketing inbox.
Hold messages during night hours and cap promotional offers.
Report by room, issue and department for the owner.

Generic tools can approximate some of this with flows, tags and integrations, but someone on your team has to design, test and maintain it.

Side by side

Generic WhatsApp tool vs hotel-specific platform

Generic tool (Interakt, AiSensy, Wati)

Lowest monthly fee
Great for broadcasts and campaigns
Hotel flows built by you
Staff work in a shared inbox
Reports on messages and campaigns

Hotel platform (e.g. HotelPing)

Higher monthly fee
Check-in and check-out triggers built in
Room-based routing to departments
Staff app with SLA timers
Reports on rooms, issues and departments

What happens to one towel request

The same request handled by a hotel platform

1Guest writes"Need 2 extra towels in 304"
2RecognisedGuest and room known from check-in
3Task createdHousekeeping task for room 304
4Timer runs15-minute countdown in staff app
5ClosedGuest told it is done; logged for reports

With a generic tool, steps two to five depend on how your team set up flows, tags and handovers, and whether staff remember to update the chat.

Message charges apply either way

Whichever provider you use, Meta's message charges are the same base cost. Since 1 October 2026, service replies beyond 1,000 a month per number are charged at the utility rate^[4], and marketing templates cost more than utility ones. Some providers add a markup on Meta's rates, so ask for the per-message price in writing^[5].

When a generic tool is the right choice

You run a small guesthouse and mainly want broadcasts or booking enquiries.
You have someone technical who enjoys building and maintaining flows.
You do not need staff accountability or room-level reports.

If missed requests and staff follow-up are your real problem, a hotel-specific platform usually pays for itself in saved front-desk time.

Frequently asked questions

Sources

Prices and features are taken from each vendor's public website or the sources above as of 2 October 2026, and may change. Product names are trademarks of their respective owners and are used only to identify them. Spotted something out of date? Tell us through our contact form and we will correct it.