Simple pricing. No per-room maths.
One flat monthly price based on your hotel's size. Setup and staff training included.
Essentials
Up to 30 rooms- Guest journey & AI assistant
- Routing, SLA timers & escalation
- Owner dashboard & exports
Professional
31–100 rooms- Everything in Essentials
- Respectful upsells & digital tipping
- PMS integration
- Voice notes & paid-service check
Enterprise
100+ rooms / groups- Everything in Professional
- Custom integrations
- Dedicated account manager
Compare plans
| Feature | Essentials | Professional | Enterprise |
|---|---|---|---|
| Guest Journey | |||
| Welcome message at check-in | |||
| Day-by-day stay messages | |||
| Quiet hours (9 PM–8 AM) | |||
| Mid-stay check & checkout feedback | |||
| Languages | English + 1 | English, Hindi, Arabic + more | All supported |
| AI Assistant | |||
| Instant FAQ answers | |||
| Knowledge base | 100+ questions | 100+ questions | Custom |
| Voice note understanding | — | ||
| Paid-service check | — | ||
| Human handover | |||
| Staff-editable rate card | |||
| Staff & Operations | |||
| Auto-routing to departments | |||
| SLA timers & auto-escalation | |||
| Role-based staff app | |||
| Staff users | Up to 15 | Up to 50 | Unlimited |
| Staff problem reporting | — | ||
| Task history | 90 days | 12 months | Custom |
| Revenue | |||
| Upsell offers (max 2 per stay) | — | ||
| Auto-pause after negative feedback | — | ||
| Paid requests confirmed first | |||
| Feedback & Reviews | |||
| Mid-stay pulse & unhappy-guest alert | |||
| Post-checkout feedback | |||
| Google review nudge | |||
| Digital tipping | — | ||
| Reports | |||
| Owner summary dashboard | |||
| By room / issue / department | — | ||
| Infrastructure log | — | ||
| Excel & PDF export | |||
| Admin console | |||
| Integrations | |||
| One-tap reception mode (no PMS) | |||
| PMS integration | — | 1 PMS | Custom |
| Official WhatsApp Business Platform | |||
| Support | |||
| Setup & staff training | |||
| Support channel | WhatsApp & email | Priority WhatsApp | Dedicated manager |
| Onboarding | Remote | Remote + on-site visit | On site |
Optional extras
Extra WhatsApp number
A separate number for a restaurant, spa or second wing.
On requestOn-site training day
An extra day of hands-on training for new or seasonal staff.
On requestCustom PMS integration
Connect a PMS that isn't on our standard list.
On requestPrinted QR kit
Room and reception cards that open your WhatsApp chat.
On requestPricing questions
WhatsApp message charges are billed by Meta at actual cost. We pass them on without a markup.
Both. Annual billing costs 10× the monthly price, so you get 2 months free.
Yes, you can upgrade anytime as your hotel grows.
Yes. We offer a paid 30-day pilot so your team can use HotelPing with real guests.
No. Prices exclude GST in India and Australia, VAT in the UAE, and any other local taxes.
We show prices in your local currency: INR in India, AED in the Middle East, AUD in Australia and USD everywhere else. You can switch currency at the top of this page.
Not sure which plan fits?
Tell us about your hotel and we'll recommend a plan on a 20-minute call.
Book a Demo