Everything between a guest's message and a finished job.
Six modules that work together: guests are answered, staff are told, managers are alerted, and owners see it all.
The right message at the right moment.
Automated WhatsApp messages from check-in to checkout, timed to each guest's stay.
- Welcome message at check-in
- Day-by-day messages based on length of stay
- Quiet hours 9 PM–8 AM: no automated messages overnight
- Mid-stay check to catch problems early
- Feedback request at checkout
- Multilingual: English, Hindi, Arabic + more
Room 412 · 3-night stayEnglish
Day 1Welcome, Wi-Fi details and how to ask for help
Day 2Breakfast timings and today's dining
Quiet hours 9 PM–8 AM · messages held
Day 2Mid-stay check: "Is everything okay with your room?"
CheckoutThank-you and a 1-tap feedback request
Instant answers, in the guest's own words.
Common questions are answered in seconds. Anything else goes to a person.
- Instant FAQ answers: Wi-Fi, breakfast, checkout, parking
- Knowledge base of 100+ common questions
- Understands voice notes
- Paid-service check: shows the rate, guest replies YES before staff is notified
- Human handover when a guest needs a person
- Rate card your staff can edit
CPHotel City Park
What's the Wi-Fi password?
Network: CityPark_Guest
Password: [wifi password]
Password: [wifi password]
0:06 · "Airport drop at 6 AM?"
Airport transfer at 6:00 AM is ₹1,800. Reply YES to confirm.
YES
Confirmed. Front desk has been notified.
Every request reaches the right person, with a clock on it.
Requests are routed, timed and escalated without anyone picking up a phone.
- Auto-routing to the right department
- SLA timer with a live countdown
- Automatic escalation to the manager
- Role-based staff app (Housekeeping, Kitchen, Maintenance, Manager, Owner): new requests appear instantly with one-tap Accept and Done
- Staff can report problems they find
- Full task history
My tasksHousekeeping
Room 304 · Towels12:40 left
NewAccept
Room 211 · Extra pillows07:00 left
Accepted by RaviDone
Room 118 · Room cleaning01:00 left
Accepted by MeenaDone
Offers that feel like service, not spam.
Relevant offers at the right time, with limits that protect the guest experience.
- Late checkout, room upgrade, dining and transfer offers
- Maximum 2 offers per stay
- Offers pause automatically after negative feedback
- Paid requests are confirmed with the guest first
Offer · Day 3
Would you like a late checkout until 2 PM tomorrow for ₹1,500?
YESNo, thanks
Offers this stay1 of 2
Guest moodHappy · offers on
Room 208 · complaint loggedOffers paused
Fix the problem before it becomes a review.
Hear from guests during the stay, and send happy guests to Google.
- Mid-stay pulse check
- Instant alert when a guest is unhappy
- Post-checkout feedback
- Google review nudge for happy guests
- Digital tipping for staff
How's your stay so far?
Room is very noisy at night
Unhappy guest · Room 512Rated 2/5 · Duty manager alerted · Offers paused
Thank the housekeeping team
₹100₹200₹500
Know what's happening in your hotel, from anywhere.
A live view for owners and managers, with reports you can share.
- Owner summary cards
- Breakdown by room, issue and department
- Infrastructure log of repeat issues
- One-click Excel & PDF export
- Admin console for staff, rooms and settings
Owner dashboard · This weekExcelPDF
Requests412
On time94%
Avg. resolve11 min
Guest rating4.6
Requests by department
Coming soon
On our roadmap
- Pre-arrival digital check-in
- Payment links
- OTA inbox
- Multi-property view