HotelPing
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Every guest request, answered on WhatsApp and finished on time.

HotelPing replies to guests instantly in their language, sends each request to the right department, and tracks it until it's done. No app for guests. No requests lost between reception and housekeeping.

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Works with or without a PMSLive in weeksEnglish, Hindi, Arabic + more

Most hotels lose requests somewhere between the guest and the team.

Calls and messages get missed

Guests call reception, message a staff member's personal number, or stop someone in the corridor. Requests slip through.

Nobody knows what's pending

Once a request leaves reception, there is no way to see who is on it or how long the guest has been waiting.

Upsells feel like spam

The same offers go to every guest, including the one who just complained about their room.

From a guest's message to a finished job.

  1. 1

    Guest checks in

    A welcome message arrives on WhatsApp. No app to download.

  2. 2

    Guest asks anything

    Text or voice note, in any language. Common questions are answered instantly.

  3. 3

    Request goes to the right team with a timer

    Housekeeping, kitchen, maintenance or front desk, with an SLA countdown.

  4. 4

    Done, or escalated to manager

    The guest is told when it's done. If the timer runs out, the manager is alerted.

One platform for guests, staff and owners.

All features

Smart Guest Journey

Timed messages from check-in to checkout, with quiet hours 9 PM–8 AM.

AI Assistant

100+ common questions answered instantly, in the guest's language.

Request Routing & SLA Timers

Each request goes to the right department with a live countdown.

Staff App

Role-based app for housekeeping, kitchen, maintenance and managers.

Respectful Upsells

Max 2 offers per stay, paused automatically after a complaint.

Owner Dashboard

Live view of rooms, issues and departments, with Excel/PDF export.

It doesn't just answer the guest. It makes sure the job gets done.

Typical guest messaging tools
HotelPing
Answer the guest
Answer the guest AND get the job done
Requests passed on by phone calls
Every request lands instantly in the right staff member's app
No idea if request was completed
Every request timed, tracked, escalated
Same offers to every guest
Offers pause if a guest is unhappy
Reports on messages
Reports on rooms, issues and departments

You don't need to be technical. We set everything up.

Our team configures HotelPing for your hotel and trains your staff. You review it, and go live.

  • We connect your hotel's WhatsApp number
  • We add your rooms, departments and staff
  • We load your hotel's FAQs and rate card
  • We train your team, on site or on video

Built for India and the UAE

India

INR pricing
Languages
Hindi & English
Pricing
INR
PMS
eZee / Hotelogix / IDS Next

UAE

AED pricing
Languages
Arabic & English
Pricing
AED
PMS
OPERA Cloud and leading PMS
[Quote from hotel owner]
CP[Owner name]Hotel City Park, Delhi

Questions owners ask

No. Guests use WhatsApp, which they already have. They receive a welcome message at check-in or scan a QR code in the room.

See your hotel's guest journey in 20 minutes.

Book a Demo Chat on WhatsApp