- eZee's WhatsApp add-on covers booking-stage messages: confirmations, cancellations, check-in information, check-out with invoice summary, payment links and reminders.
- It is listed at around $15–30 a month plus Meta charges, which is good value for booking notifications.
- A guest platform adds in-stay request handling, staff routing, timers and feedback. Decide which system owns your WhatsApp number.
What eZee's WhatsApp integration does
eZee Absolute offers a WhatsApp Business integration for its PMS. Its pricing page lists updates for reservation confirmation, cancellation, check-in information, check-out notification with invoice summary and payment collection links[1]. Its feature page adds pre-arrival booking reminders and auto-responder messages that act like a simple chatbot[2].
What happens during the stay
Booking messages are only half the guest's WhatsApp conversation. Once guests arrive, they ask for things: towels, a plumber, room service, a late check-out. These need to reach the right team, be tracked and be closed.
As of October 2026, eZee's WhatsApp page does not list department routing, SLA timers, a staff app for request handling, or owner reports on in-stay requests. That is the job of a dedicated guest platform.
Two layers, two jobs
- Booking confirmation and cancellation
- Pre-arrival reminder
- Check-in information
- Check-out invoice summary
- Payment link
- Welcome at check-in and stay messages
- AI answers in Hindi and English
- Requests routed to departments
- SLA timers and escalation
- Feedback, tipping and owner reports
Can you run both?
Yes, with one rule: decide which system owns your WhatsApp number. A WhatsApp Business number is normally connected to one provider at a time, so two systems sending from the same number need planning.
- Option 1: keep eZee for booking messages on one number, and use the guest platform on a second number for the stay.
- Option 2: let the guest platform own the number and read check-in and check-out events from eZee, so guests talk to one number throughout.
Quick decision guide
- You mainly want confirmations and reminders: eZee's add-on is enough.
- Guests message you during the stay and requests get missed: add a guest platform.
- You want one number from booking to check-out: let one system own the number and connect it to eZee.
Frequently asked questions
eZee offers WhatsApp as a paid integration rather than a standard feature, listed at around $15–30 a month plus Meta message charges.
Only if both systems send the same message type. Assign booking messages to one system and stay messages to the other.
Yes. eZee publishes a connectivity API with in-house guest and room information. The hotel must approve access for each integration.
Sources
- eZee Absolute: WhatsApp integration pricing
- eZee Absolute: WhatsApp integration features
- eZee Connectivity API portal
Prices and features are taken from each vendor's public website or the sources above as of 2 October 2026, and may change. Product names are trademarks of their respective owners and are used only to identify them. Spotted something out of date? Tell us through our contact form and we will correct it.